How Freshdesk Empowers Customer Support Teams in 2021

Freshdesk’s customer service platform and email management options are perfect for enterprises! Freshdesk is a unique customer service platform for enterprises that is built to help them streamline customer conversations under one canopy with precision and accuracy. What’s more, the solution can help in automating routine tasks and collaborating with other teams for quick and efficient … Read more

Top Emerging Trends Driving Ecommerce Growth in Southeast Asia

The e-commerce industry in Southeast Asia is expected to exceed 102 billion dollars, by 2025, according to a Google-Temasek study. This year, the industry is expected to grow by nearly 5.5%, as per PPRO statistics. The growing e-commerce industry is aligned with the growing investor confidence in the region. Singapore, Malaysia, Indonesia, Vietnam, and the … Read more

Overcoming the Common Misunderstandings in E-commerce Customer Experience

Amid today’s fast and volatile markets, it is crucial for E-commerce companies to have great customer experience wherein consumers, especially in emerging markets, have multiple platforms to choose from. However, there are some misunderstandings between e-commerce platforms and consumers that must be overcome in order to achieve seamless CX. 1.Tech vs. shopping experience To provide … Read more