Freshdesk’s customer service platform and email management options are perfect for enterprises! Freshdesk is a unique customer service platform for enterprises that is built to help them streamline customer conversations under one canopy with precision and accuracy. What’s more, the solution can help in automating routine tasks and collaborating with other teams for quick and efficient … Read more
The e-commerce industry in Southeast Asia is expected to exceed 102 billion dollars, by 2025, according to a Google-Temasek study. This year, the industry is expected to grow by nearly 5.5%, as per PPRO statistics. The growing e-commerce industry is aligned with the growing investor confidence in the region. Singapore, Malaysia, Indonesia, Vietnam, and the … Read more
Amid today’s fast and volatile markets, it is crucial for E-commerce companies to have great customer experience wherein consumers, especially in emerging markets, have multiple platforms to choose from. However, there are some misunderstandings between e-commerce platforms and consumers that must be overcome in order to achieve seamless CX. 1.Tech vs. shopping experience To provide … Read more
CFO Talks – B. Ganesh Shenoy CFO & VP IT, MTR Foods Pvt Ltd He leads the finance and IT teams in MTR with a business development focus. Leveraging IT and financial analytics for business growth is his passion. He is on the Board of Rasoi Magic Foods (India) Pvt Ltd , a fully owned … Read more