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Financial organizations

5 Ways COVID-19 is Shifting Consumer Behavior in Banking

March 31, 2022 by nilima

  The pandemic has changed consumer sentiments and banking behavior drastically. These behavioral shifts related to banking activities have forced financial institutions to adapt to digital payments and change their approach too. It has also accelerated digital transformation and probably a permanent change in customer interaction too. This measurable shift in banking behavior has led … Read more

Categories Business, Finance Tags banking sector, BFSI, BFSI ITSummit, BFSI Sector, customer-centricity, digital banking, digital customer journey, digital engagement, Digital Payments, digital transformation, Financial organizations, mobile banking

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